At Lithiumor, we want you to be satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

You may request a return if:

  • The item is unused, in original condition, and in its original packaging
  • The return request is made within 7–30 days of delivery 
  • You can provide a valid proof of purchase (order number or receipt)

Items that do not meet these criteria may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged items (not due to our error)
  • Items without original packaging
  • Customized or special-order products
  • Clearance or final sale items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and reason for return
  2. Our team will review your request and provide return instructions
  3. Ship the item to the address provided (returns sent without approval may not be accepted)

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Original shipping fees (if any) are non-refundable unless the return is due to our error

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at [email protected] with details and supporting photos.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos or videos as evidence

We will arrange a replacement or refund at no additional cost.

8. Order Cancellation

  • Orders can be canceled within 12–24 hours after being placed
  • Once the order has been processed or shipped, it cannot be canceled

9. Special Notes for Battery Products

Due to transportation and safety regulations related to lithium batteries:

  • Some returns may require special handling or may be restricted depending on your location
  • Customers must comply with local shipping regulations when returning battery products

Please contact us before returning any battery-related items.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

By placing an order with Lithiumor, you agree to this Refund & Return Policy.